Information
Find answers to frequently asked questions about GoodBoyBox. If you can't find what you're looking for, please don't hesitate to contact us at Goodboyboxofficial@gmail.com. We're here to help!
Frequently asked questions
Here are some of the most common questions we receive about GoodBoyBox. We've organised them into categories to help you find the information you need quickly and easily.
What common questions do dog owners ask about what’s inside the GoodBoyBox, like the toys, treats, or health supplements?
Q: Are the toys durable? Will they last more than 5 minutes with a strong chewer?
A: We carefully select durable toys designed for various chewing strengths. Check the product descriptions for specific durability information.
What size/breed are the toys suitable for?
A: Our personalization quiz ensures toys are appropriately sized for your dog's breed and size. We offer toys for small, medium, and large breeds.
Are the toys safe (non-toxic, no small parts)?
A: Absolutely. We prioritize your dog's safety. All toys are made from non-toxic materials and are rigorously tested to meet safety standards. We ensure no small detachable parts are present.
Do you rotate the toys each month so it doesn’t get boring?
A: Yes! We curate a fresh selection of toys each month to keep your dog entertained and engaged. Variety is key to a happy pup!
What do people usually want to know about how the subscription works, from signing up to receiving their monthly box, or if they need to make changes?
Q: How do I sign up? Is there a quiz or do I just pick a plan?
A: Signing up is easy! Simply click the "Subscribe Now" button and you'll be guided through our personalization quiz. This helps us tailor the box to your dog's specific needs. Alternatively, you can select a pre-made plan.
How soon after signing up will my first box arrive?
A: Your first box will be dispatched within 2-5 business days of signing up. Delivery times may vary depending on your location in the UK.
What’s the first box discount or trial? Do I pay full price right away?
A: We often run promotions for first-time subscribers! Check our website or sign up for our newsletter to stay informed about the latest discounts and trial offers. You may be eligible for a discounted first box or a trial period before committing to the full price.
How often does it come? Is it always the same day each month?
A: GoodBoyBox is a monthly subscription service. Your box will be dispatched around the same date each month. You will receive a notification when your box is on its way.
Still have questions?
If you haven't found the answer you're looking for, don't worry! Our friendly customer support team is here to help. Contact us today, and we'll be happy to assist you.